Dangote Cement & its adoption of TQM

Dangote Cement's focus on quality management has positioned it as a leader in Africa’s cement industry. By adopting ISO standards, TQM, and Lean Six Sigma, the company has improved efficiency, reduced costs, and enhanced its brand reputation.

Dangote Cement, Africa’s largest cement producer, operates in several countries, including Nigeria, Ghana, Ethiopia, and South Africa. The company has focused on implementing quality management systems (QMS) to enhance production efficiency, meet international standards, and improve customer satisfaction.

Quality Management Strategies Implemented

ISO 9001 Certification

Dangote Cement adopted the ISO 9001:2015 Quality Management System, ensuring consistency in its manufacturing processes and product quality.

The certification helped the company comply with global quality standards and increase market trust.

Total Quality Management (TQM)

Implemented continuous improvement processes, such as employee training, quality audits, and process optimisation.

Encouraged a culture of quality, involving employees in problem-solving and process enhancements.

Lean Manufacturing and Six Sigma

Reduced waste and improved operational efficiency using Six Sigma techniques to minimise defects in cement production.

Lean practices optimised supply chain and production processes, reducing costs and improving sustainability.

Customer Satisfaction and Product Innovation

Introduced high-strength, eco-friendly cement products to meet diverse customer needs.

Used feedback mechanisms, such as surveys and market research, to continuously enhance product quality.

Okongo, J.N., Eneh, S.I., Ele, A.A., & Egbe, S.E. (2024). 'Effects of Total Quality Control Practices on Employee Retention: A Study of Dangote Group of Company Limited Calabar, Cross River State, Nigeria', British Journal of Multidisciplinary and Advanced Studies: Business and Management Sciences, 5(1), pp. 153-183.